GENERAL TERMS AND CONDITIONS OF SALE

We encourage you to read these terms and conditions of sale carefully before proceeding with any purchase. By making any purchase you fully accept these Terms and Conditions of Sale.

Please note that the purchase of a subscription sold on this website involves the conclusion of a contract of sale with the Panini UK Ltd and the order processing will take place from UK territory.

SUBJECT

Subscriptions to Panini publications and other products offered for sale on this website (“Products”), owned by the Panini UK Ltd (“Panini” / “us”), and entered into remotely via computer networks are governed solely by these general Terms and Conditions of Sale.

Panini has appointed ESco Business Services Ltd (“ESco”) to offer and to manage subscriptions for publications published by Panini. ESco and its affiliated companies or subsidiaries ensure the full management of the subscription sale and the delivery of the Products.

You can find everything you need to know about us, and our products on our Website before you place your order. If you require any information and cannot find it on our Website please contact us.

PARTIES

These Terms and Conditions of Sale shall exclusively govern sales contracts concluded with consumers - understood as those natural persons acting for purposes which are outside his/her trade, business or profession - and Panini.

This means that Products offered on sale on this website are addressed to customers who purchase for personal use only and not to those who purchase for commercial purposes (e.g. re-sale, even if in forms which are different from the original form, individually sold or combined with other products, used as prize for contests and similar activities, etc.).

CONCLUSION OF THE CONTRACT AND ACCEPTANCE OF THE GENERAL CONDITIONS OF SALE

Contracts for the sale of the Products offered for sale on this Website shall be deemed concluded when the payment of the transaction has occurred.

Panini will promptly send you a receipt for the purchases made by you via the Website.

Sometimes we may reject orders, for example, because a product is unexpectedly out of stock, because you are located outside our delivery areas, or because the product was mispriced by us. When this happens, we let you know as soon as possible and refund any sums you have paid.

CONSUMER OBLIGATIONS

You are required, prior to submitting the purchase order, to read these Terms and Conditions of Sale carefully. By placing an order you confirm that you are aged 18 or over, that you are acting as a consumer and that you acknowledge and accept these Terms and Conditions of Sale.

You must ensure that all the information and data which you provide to us whether via the Website or otherwise, are correct and you acknowledge that the personal data provided will be used by ESco to deliver the Products purchased on the Website. Neither Panini nor ESco can be held accountable for products not received due to some incorrect personal data filled in on the Website or otherwise provided by you.

We would also recommend, once the online purchase procedure is completed, that you print and keep these general conditions of contract that have already been read and accepted during the conclusion of the contract.

AGE RESTRICTIONS

Children under the age of 18 are not permitted to purchase Products from our Website.

PAYMENT METHOD

You can choose one of the payment methods available on the Website – depending on the country or the technical capabilities of the store – and follow the instructions provided online.

Payment for purchases can be done solely by credit card or debit card and can only be made by the owner/holder of the credit card / debit card.

The payment procedure involves the insertion of the payment card's information through a secure connection at the payment gateway. Payment card details are not stored by Panini for one time debit/credit card purchases.  Customer bank account details for direct debit purchases are stored. Panini will not be responsible for any fraudulent or illegal payment card use which is outside of its control.

Payments of purchases by credit card or debit card must be made by the named card holder only.

Please note that when you pay for a subscription by Direct Debit you may be contacted via email regarding your Direct Debit Plan. If you would prefer to be contacted by letter instead, please call us on +44 (0)1371 851863.

DELIVERY OF PRODUCTS

Unless otherwise requested the subscription will start with the first available issue. This will be delivered within 6 weeks of the order being placed for UK delivery and around 8 weeks for overseas delivery. We will endeavour to meet any date agreed for delivery. If for any reason this delivery cannot be met, Panini will not be liable for any losses, costs, damages or expenses. Delivery of the magazine will be made to the address specified in the order and you will need to make all arrangements necessary to take delivery of the Products whenever they are tendered for delivery.

SUBSCRIPTION GIFTS

If the subscription that you purchased includes a free gift, please allow up to 28 days for delivery. Gifts are sent out separately to your subscription copy of the magazine. We reserve the right to substitute the gift advertised for one of equal or greater value if circumstances require. In some cases, if a subscription offer includes a gift with a limited number available, no further gifts will be offered to those subscriptions received after the limit has been exceeded. Please note that we reserve the right to withdraw a promotion at any time. If you purchase a subscription and the free gift is not available, you will be able to cancel your subscription as set out below.

RIGHT OF WITHDRAWAL

You have the right under consumer regulations to change your mind and withdraw from the contract without penalty. If you want to do this you must let us know within 14 working days from the receipt of the Products. If you have placed a subscription order, you can only change your mind after the first delivery.

To exercise your right of withdrawal please contact us in one of the following ways:

• Writing to us at Panini Subscriptions, Trinity House, Sculpins Lane, Wethersfield, Braintree, Essex CM7 4AY
• Telephoning us on 01371 851863
• Or contacting us via our contact page.

You will need to give us your name and address and confirm the details of the order which you are cancelling (for example by giving the name of the product which you have subscribed for). You can use this cancellation form or otherwise just give us the information in writing.

MODEL CANCELLATION FORM

(Complete and return this form only if you wish to withdraw from the contract)

To Panini S.p.A / Panini UK Ltd, Viale Emilio Po 380 – 41126, Modena, Italy / Brockbourne House, 77 Mount Ephraim, Tunbridge Wells, Kent TN4 8BS, customercare@panini.co.uk :

I/We [] hereby give notice that I/We [] cancel my/our [] contract of sale of the following goods [],

Ordered on []/received on [],

Name of consumer(s),

Address of consumer(s),

Date

[*] Delete as appropriate

If the Products have already been delivered and you are exercising your right to change your mind and withdraw from the contract, you are required to return the Products to Panini within 14 working days from the date of receipt.

The Products must be returned to Panini complete with all accessories and any free gifts and everything that was originally delivered to you. The Products must be returned with their original wrapping. The Product should be returned together with a copy of the order's electronic receipt to Panini Subscriptions, Trinity House, Sculpins Lane, Wethersfield, Braintree, Essex CM7 4AY.

You are responsible for the costs of returning the Products to Panini.

If you tell us you've changed your mind about a Product and exercise your right to withdraw from the contract before we have dispatched your Product, we shall refund you within 14 days. If you're sending your Product back to us, we refund you within 14 days of receiving it. We refund you by the method you used for payment. We don't charge a fee for the refund. If you handle the Products in a way which would not be acceptable in-store, we will have the right to reduce your refund, to compensate us for its reduced value.

Panini has the right to reject any Products returned using any other methods other than those specified above, as well as Products for which you have not fully paid the cost of return, or have not complied with the manner and the timescales detailed above.

SUBSCRIPTION RENEWALS AND CANCELLATIONS

You can renew your subscription online at any time by logging in to your account and updating your preferences.

In addition to your right to change your mind and withdraw from the contract as set out above, you may also cancel your subscription order as follows:

You can cancel your subscription at any time by contacting us using the details set out in the Right of Withdrawal section. Customers are required to contact Customer Services either by telephone, email or physical mail in order to request a cancellation.

You will continue to receive the issues you have paid for until the end of your subscription term. Direct Debit and Continuous Credit Card orders will auto-renew at the end of the current terms unless cancelled.

Customers can cancel within 14 days of payment of their order for a full refund.  The refund amount is the value of any un-despatched copies minus a £5 admin fee.  Refunds shall be provided by Credit Card or BACS payment, and not by cheque.

You have rights if there is something wrong with your product.

If you think there is something wrong with your Product, you should contact us soon as possible. We honour our legal duty to provide you with Products that are as described to you on our Website and that meet all the requirements imposed by law.

If we do not comply with these requirements you will have the right to have the Products restored to conformity or to have it replaced or, if this is not possible, to a refund of the price paid. Please contact us and provide us with as much information as possible on the problem encountered.

The rights set out above are subject to the Products having been used correctly and in compliance with the instructions for use attached to or provided with the Products. In particular, the rights set out above do not apply to Products where there is a lack of conformity that the consumer was aware of at the time the contract was concluded or could not reasonably be ignored.

PRODUCT CHANGES

We may make changes to the Products from time to time including to reflect changes in relevant laws and regulatory requirements or to make adjustments and improvements that don't materially affect your use of the Products.

DISCONTINUED OR WITHDRAWN PRODUCTS

We can stop providing a Product including subscriptions at any time. We let you know as soon as reasonably possible and we refund any sums you've paid in advance for products which won't be provided.

ENDING OUR CONTRACT WITH YOU

We can end our contract with you for a Product if:

• you don't make any payment to us when it's due and you still don't make payment within 7 days of our reminding you that payment is due;
• you don't, within a reasonable time of us asking for it, provide us with information, cooperation or access that we need to provide the Product, for example by providing a valid postal address or payment card information;
• you don't, within a reasonable time, allow us to deliver the Product to you; or
• other circumstances exist which mean we are unable to provide the Product.

LIABILITY

We are not responsible for losses you suffer as a result of our Products or our contract with you if the loss is:

• Unexpected, meaning it was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
• Caused by events outside our control.
• Avoidable, meaning the loss could have been avoided by you taking reasonable action, including following our reasonable instructions for use.
• A business loss.

Where we are responsible for losses you suffer which are caused by us breaking this contract, our liability will be limited to the price paid by you for the Products except that our liability will not be limited for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation.

APPLICABLE LAW AND JURISDICTION

These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the English courts or in the courts of the country you live in.

OTHER IMPORTANT TERMS

We can transfer our contract with you, so that a different organisation is responsible for supplying your product. We'll tell you in writing if this happens and we'll ensure that the transfer won't affect your rights under the contract.

Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.

If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.

Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean we can't do it later.

We reserve the right to make, without notice at any time, changes and/or updates to these Terms and Conditions of Sale. Placing orders after the terms have been changed you accept such updates and/or changes.

PRIVACY POLICY AND COOKIES

Please visit the Privacy Policy page of the Website to find out more on how we may collect your personal data and how we use the information we may collect about you. You can learn more about how we use cookies on our Website by clicking on the ‘Manage Cookies’ banner or by visiting the link on our homepage. The Manage Cookies consent banner explains how you can opt out of the use of cookies on our Website.